Refund and return policy
You will be protected by our "30-day guarantee return and refund policy".
1. Refund
As long as the returned item is in its original saleable state, for whatever reason, we accept refund requests. Once returned, you will be entitled to a full refund, excluding the postage costs involved. We cannot return or exchange items that appear to have been used, opened, or not in their original condition.2. Return
If the goods you received are incorrect or there is a problem with the goods you have received, you have the right to request a return. We will bear the cost of all returns, including postage.
Processing program:
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Please contact us via email sales@easywhite-hk.com or WhatsApp +852 65096502 to make a request
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Contact us and provide your returned product photos
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Once approved, please ensure that your return package is reasonable and meets all the following conditions
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Use an insured tracking courier service, such as SF Express, to ensure that your package reaches us safely
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Contact us and provide the tracking number of the outgoing mail
Refund conditions:
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All returned items must be unused, unopened, and in original plastic packaging
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We are not responsible for return shipping costs
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Please ensure that all returned items are packaged correctly to avoid damage during the mailing process
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Please make sure all returned packages have tracking numbers attached
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We are not responsible for items damaged or lost in the return shipment
- Please make sure that the return request has been approved. Unapproved may result in your return not being processed